@Lab Privacy Policy

Effective Date: April 30, 2025

Last Updated: April 30, 2025

Important Notice

This Privacy Policy applies to the products and services provided by Hangzhou Shuye Technology Co., Ltd. and its affiliates (“Vecverse,” “we,” “our,” or “us”), including but not limited to the “@Lab” App and the associated functionalities, as well as future products and services offered through technological advancements (“our products and/or services”).

Where a specific product has its own privacy policy or user agreement containing special terms, that specific policy shall take precedence. For any parts not covered by such individual policies, this Privacy Policy shall prevail. Where our affiliates utilize Vecverse-provided products or services without their own separate privacy policy, this Privacy Policy shall apply equally.

Please read this Privacy Policy carefully, especially sections highlighted in bold, to understand how we handle your personal data. If you have any questions, you may contact us as provided in this Policy.

Phone: +86 0571 8876 7926
Email: service@vecverse.com
Registered Address: Room 202-2, Building 2, No. 1326 Wenyi West Road, Cangqian Street, Yuhang District, Hangzhou, Zhejiang Province, China
Main Office Address: Room 1402, Lvfang Science and Innovation Building, No. 1 Xiyuan 7th Road, Xihu District, Hangzhou, Zhejiang Province, China

Introduction

Welcome to @Lab (“the App”). Vecverse places great importance on protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, transmit, share, and protect your personal data when you use our products and services globally. It has been developed to comply with applicable laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). If local laws impose additional requirements, we will comply accordingly.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, you should immediately cease using our products and services.

For inquiries, feedback, or complaints, please contact: service@vecverse.com

This Policy Covers:

1. How We Collect and Use Your Personal Data

2. How We Use Cookies and Similar Technologies

3. How We Share, Transfer, and Disclose Your Personal Data

4. International Data Transfers

5. Your Rights

6. Protection of Minors’ Data

7. Data Security Measures

8. Third-Party SDKs

9. Changes to This Policy

10. How to Contact Us

1. How We Collect and Use Your Personal Data

1.1 Data You Provide Directly

Account Information: Email address, username, password, contact details;
Profile Information: Avatar, nickname, location (if provided);
Payment Information: Payment account details such as bank card number or transaction ID;
Feedback Information: Communications via customer support, emails, surveys;
Uploaded Content: Pipetting logs, calibration logs, pipetting plans, attached files.

1.2 Data Collected Automatically

Device Information: Device type, operating system, device identifiers (e.g., IMEI, MAC address, IDFA, OAID), hardware specifications;
Application Usage Data: Login logs, feature usage records, browsing activities, error logs;
Network Information: IP address, network carrier, WiFi access point information;
Location Information: Only collected with your consent, used for Bluetooth pairing and discovering nearby devices;
Cookies and Similar Technologies: For user authentication, preference storage, and analytics.

1.3 Data from Third-Party Sources

When you log in via third-party platforms (e.g., Apple ID, Google Account), we collect your authorized basic profile information (e.g., avatar, nickname).

2. How We Use Your Personal Data

We use your personal data lawfully, fairly, and transparently for the following purposes:

To provide core services such as account registration, device pairing, and pipetting log management;
To complete payment transactions, manage orders, and provide after-sales support;
To improve product performance and user experience, including troubleshooting and analytics;
To notify you about service updates, changes, or important notices;
To safeguard against fraud, abuse, and other illegal activities;
To comply with applicable laws, regulations, and legal obligations.

If we intend to use your personal data for purposes not listed above, we will obtain your prior explicit consent.

3. How We Use Cookies and Similar Technologies

We use Cookies, device identifiers, and other tracking technologies to:

Authenticate user identity;
Remember login states and preferences;
Ensure security and prevent unauthorized access;
Analyze website traffic and usage behavior to optimize our services.

You may manage or disable Cookies through your browser settings; however, disabling Cookies may affect some functionalities.

4. How We Share, Transfer, and Disclose Your Personal Data

Sharing

We may share your personal data:

With third-party service providers (e.g., payment processors, cloud providers, SMS vendors) as necessary to provide services;
With our affiliates under strict confidentiality and legal compliance;
As required by law or regulatory authorities;
With your explicit consent.

Third parties are contractually obligated to protect your data and use it only within authorized purposes.

Transfer

In the event of a merger, acquisition, or asset transfer, your personal data may be transferred as part of that transaction. We will ensure your rights are protected and will notify you before any such transfer where required by law.

Disclosure

We may disclose your personal data:

To comply with legal processes (e.g., court orders, law enforcement requests);
To prevent or address physical harm or financial loss;
To investigate suspected unlawful activities;
To protect the rights and safety of Vecverse, our users, or the public.

5. International Data Transfers

As Vecverse operates globally, your personal data may be transferred to countries or regions with different data protection standards.

We will ensure appropriate safeguards, including:

Execution of Standard Contractual Clauses (SCCs);
Reliance on adequacy decisions where applicable;
Implementation of data encryption and strict access control measures.

By using our services, you consent to the transfer and processing of your personal data as described.

6. Your Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of your personal data;
Right to Rectification: Correct inaccurate or incomplete data;
Right to Erasure: Request deletion of your data under specific circumstances;
Right to Restriction: Request a limitation on processing;
Right to Data Portability: Request transmission of your data in a structured, commonly used format;
Right to Object: Object to specific data processing based on legitimate interests;
Right to Withdraw Consent: Withdraw your consent at any time without affecting prior processing legality.

To exercise these rights, please contact us at service@vecverse.com.

We will respond within a reasonable timeframe in accordance with applicable laws.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed.

7. Protection of Minors’ Data

Our services are not directed at children under 18.

If we discover that we have collected personal data from a minor without verifiable parental consent, we will delete such data promptly.

Parents or guardians may contact us at service@vecverse.com for relevant issues.

8. Data Security Measures

We have implemented industry-standard technical and organizational security measures, including:

End-to-end encryption of data transmission;
Strict minimum access authorization;
Intrusion detection and monitoring systems;
Employee privacy and security training.

We retain your personal data only as long as necessary for business or legal purposes. After retention periods expire, data will be securely deleted or anonymized.

9. Third-Party SDKs

We integrate third-party Software Development Kits (SDKs) to ensure the functionality and stability of Vecverse Services.

We conduct security assessments of third-party SDKs and require partners to protect your personal data rigorously.

The following is a detailed description of the details regarding the third-party SDKs, affiliated entities, and permissions requested by the App.

Product/Type	Purpose of Use	Usage Scenario	Type of Personal Information Collected	Collection Method	Third-party Company Name	Privacy Protection Statement
Huawei Unified Scanning Service	Scanning, recognition, and generation of global mainstream QR codes and barcodes	When using the scanning function	Data you actively submit (images), sensor information (accelerometer, light sensor)	Collected by SDK locally, no data sharing involved	Huawei Software Technologies Co., Ltd.	https://developer.huawei.com/consumer/cn/doc/HMSCore-Guides/sdk-data-security-0000001050043971#section71941433122916

This Privacy Policy does not apply to third-party services or their use of your data, and we bear no responsibility for their practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

For material changes, we will provide prominent notification via the App, email, or other channels.

Your continued use of our services after updates indicates your acceptance of the revised Privacy Policy.

11. How to Contact Us

For any questions, concerns, complaints, or suggestions regarding this Privacy Policy or our data handling practices, please contact us:

Email: service@vecverse.com

Alternatively, you may reach us via our online customer service platform at http://shop.vecverse.com.

If you are dissatisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.